Shipping & Dispatch

DISPATCH TIMES

We aim to send out all orders within 5 business days. You will be notified when your order has been processed via email with a tracking number and link. 

UK SHIPPING

Our candles are shipped in the UK via UPS standard delivery costs will be calculated at checkout. This service aims to be next working day from dispatch and includes tracking and insurance of your item.

When ordered on their own, our scent samples are sent via Royal Mail 1st Class and will fit through your letterbox.

INTERNATIONAL SHIPPING

Our candles are shipped internationally via UPS, costs and times will be calculated at checkout. Note you will be liable to pay any customs charges. 

We currently ship to the following countries: 
Australia
Belgium
Canada
China
France
Germany
Hong Kong
Ireland
Italy
Japan
Luxembourg
Malaysia
Netherlands
New Zealand
Norway
Poland
Portugal
Qatar
Saudi Arabia
Singapore
Spain
Sweden
Thailand
UAE
USA

PACKAGING

Each of our candles come in our branded boxes. Our refills are wrapped in glassine sheets and tissue paper for protection and come with ‘Grafton Yard’s refill guide’ which includes safety information, burning tips and how to use the refill. 

We ship our products in recycled card box and use recycled kraft paper tape. We fill the space between your goodies and the box with EcoFlo which are made from starch making them fully compostable and biodegradable and even dissolve in water!